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Customer Service Specialist

한국다우케미칼(주)

http://www.dow.com

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Dow is a diversified chemical company that harnesses the power of science and technology to improve living daily. The Company offers a broad range o..  

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Customer Service Specialisst

Job Description


◎The Customer Service Representative is the interface between customers and the business value
chain partners to deliver exceptional service to our customers and drive profitability to Dow.
The Customer Service Representative provides solutions to the customer while managing
operational needs and collaborating closely with functional partners (Manufacturing, Marketing &
Sales, Supply Chain, etc.) to meet company objectives.

* Core Responsibility
* - Manage customer orders through Customer Service work processes and systems.
* - Maintain a thorough knowledge of the businesses’ products, businesses, applications, and
* - service offerings.
* - Strengthen customer intimacy by developing solid relationships, understanding customer
* - needs and gathering market intelligence.
* - Coordinate activity at assigned customer accounts, proactively address issues, and apply
* - creativity to develop and implement solutions.
* - Identify and deliver value added services to our customers.
* - Proactively provide differentiated services to our customers by thorough understanding of
* - our service offerings.
* - Differentiate between customer requirements and Dow capabilities; choose the best/cost
* - effective solution.
* - Contribute to the business goals, in particular for Customer Service.
* - Support commercial strategies with Dow customers across multiple businesses.
* - Partner with Customer Financial Services (CFS) and Sales to build effective relationships with
* - customers in order to anticipate and deliver expectations.
* - Increase quality of Dow\'s corrective action management process through active
* - participation in problem solving.


Job Requirements

◎Required Qualification
- A minimum of 2 years of customer service related or sales experience
- Strong aptitude for data management / working with numbers
- Strong aptitude for understand inventory reconciliation best practices
- Strong aptitude for attention to detail
- Aptitude for learning new technologies and systems.
- Strong potential to develop skills and competencies required for the job role and beyond.
- Works effectively as part of a team and contributes to team goals.
- Expert in root cause investigation to mitigate future customer problems.
- Ability to work independently in a highly integrated team and communicate well with diverse
- groups of people across all levels and cultures.
- Strong multi-tasking skills and ability to handle multiple priorities.
- Ability to build and maintain rapport with designated customers.
- Effective communication skills with others regarding customer issues and problem resolution.
- Ability to overcome resistance and manage conflict to reach favorable agreement, for both
- Dow and the customer.
- Consistent positive attitude that adds to our effectiveness and positive culture.

◎Preferred Qualification
- Accounting/Finance/Business educational background preferred.
- Strong negotiation and sales skills preferred.
- Proficiency in ERP SAP systems.
- Understands and follows Order Receipt and Handling work processes.
- Thorough knowledge of respective work process and other integrated work processes,
- technologies, and applications (Order Receipt & Handling, Payment Receipt & Handling,
- Pricing, SAP, productivity and e-tools).


Additional Information

  • - 커리어수준 : 중간관리자
  • - 급여사항 : 면접 후 협의
  • - 고용형태 : 경력 정규직

Guidelines for Applicants

  • ◎전형방법
  • 1차 서류전형 > 2차 면접전형 > 최종합격 > 입사
  • ◎제출서류
  • * How to Apply?
    * - Go to Careers At Dow (dow.com/careers/)
    * - Enter the Job Number : Sr. Account Representative (#1503096)
    * - Confirm the location and click View
    * - Click Apply Now
    * - Make sure to fill out every application step online.
    * - Please attach your resume which is written in English on “file attachment” section.
    * - (The name of attached file must be [Customer Service Specialist_Name].
    * - (e.g: [Customer Service Specialist_Hong, Gil Dong])
    * ㆍSubmission Due: From May 9 to May 19, 2015
    * ㆍContact at jpyo@dow.com if you have any queries about the positions but the resumes
    * ㆍcannot be submitted via email.
    * ㆍPlease be noted that only the selected applicants who will be contacted via email or phone
    * ㆍfor possibleinterviews.
    * ㆍAn applicant who does not follow mentioned guideline of application cannot be considerd
    * ㆍas a candidate for this position.
  • ◎접수방법
  • - 홈페이지 : dow.com/careers/

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등록 : 2015년 5월 10일 (일) 04:36    최종수정 : 2015년 5월 13일 (수) 10:36

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