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[Main purpose]

- The role is to ensure accurate setup commercial agreements (prices, conditions, rebates¡¦) with customers in SAP and local tool if needed.

- Manage calculation customers incentives by following customer contracts and local established approval flow through Finance or Commercial Operations to manage accurate payout to customers.

[Key tasks & responsibilities]

- Setup approved customer commercial agreements in SAP or local systems by following the guidelines of company policy.

- Monitor, identify and provide solutions to resolve issues and to improve efficiencies along the process.

- Investigate customers claims on pricing, incentives and advise solutions accordingly.

- Manage accurate calculation of customers rebates in SAP or in local systems by following agreed conditions and terms of contracts as well as company policy.

- Manage complaint and accurate payout by following local approval process with other stakeholders: Finance and Commercial Operations

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- Minimum of 3 years working in a customer service/sales support roles preferable with financial background

- Strong business acumen and understanding of contractual agreements

- Strong collaboration and teamwork skills

- Strong SAP and Office knowledge