Your Role: Provide 1st and 2nd level IT support for all Korea sites by IT support line (ITSM tool, Call, Chat and email) Installation/configuration, and support of end user equipment, including Laptop/Desktop, mobile device, wireless PDA, MPS, Label Printer, others.
Provide staff on-boarding and off-boarding Collaboration work with Global teams to resolve complicated and advanced IT related issues and implement Local and Global projects Support Problem management, escalation management - Handle needed inquiries, escalations from end users Support IT Lifecycle management, Asset Management, License Management Provide Smart hands support to Global infrastructure team, telecom, network and server team Provide communication to end users on local outages and service degradation, planned down-time activities, and global initiatives which impact to local end users. Engage in Innovation activities such as process improvements, pilots, PoCs, etc. Be able to Travel within Korea. May require occasional day trips to other site offices Other tasks assigned by your superior.
Who You Are: Bachelor’s degree (IT related discipline preferred) 2-5 years’ IT experience including supporting end user technologies like desktop, Laptop, Mobile device, Microsoft office applications (Outlook, Skype for Business, Office suite) Hand-on experience in IT technologies including basic networking, server hardware, Microsoft Active Directory, Telephony solutions, Cloud computing, DNS. Be effective trouble-shooter, by analyzing problems and developing/improving solutions. Experience in ITSM tool or ITIL certification a plus Good communication and interpersonal skills with business and IT Experience in Manufacturing industry of multinational company preferred. | 
